nexvia Start a project →
DOC-R · refund & cancellation

Refunds, fairly handled.

Our refund policy is built around a simple principle: you should never feel locked in to work that isn't right for you, and we should never be expected to write off effort already delivered. Below is exactly how we handle each scenario.

Effective27 July 2026
Versionv1.1
Refund windowProject-stage based
Processing time5–7 business days
§01 / CANCELLATION BY YOU

Cancellation by you

If you cancel a paid project engagement before delivery is complete, refunds are calculated based on what stage the project is in:

First 48 hours
Full refund of the advance paid, less any non-cancellable third-party costs (e.g., domain registration, paid plugins, third-party licences) we've already committed on your behalf.
After 48 hours,
before milestone 1
Pro-rata refund based on hours actually worked at our standard rate, less any third-party costs.
After milestone 1
Refund limited to the unworked portion. Delivered milestones are billable in full.
After final delivery
No refund. The deliverable, source code, and all assets are handed over to you and the engagement is closed.
§02 / CANCELLATION BY US

Cancellation by us

In rare cases (repeated breach of the engagement Terms, missing required inputs for more than 30 days, or unlawful use of our work) we may terminate an engagement. In such cases:

  • You receive a refund for any prepaid amounts not yet earned, less third-party costs and a 10% administrative fee.
  • Completed milestones already delivered are billable in full.
§03 / RETAINERS & SUBSCRIPTIONS

Retainers & subscriptions

For monthly maintenance retainers and automation support:

  • You may cancel any time. The current month's fee is non-refundable; cancellation takes effect at the end of the current billing cycle.
  • If we paused work due to your missing inputs and you cancel, the unworked portion is not refundable since we held capacity for you.

For software subscriptions and licences — Nexvia Books and its add-on modules — which are sold for a fixed annual term rather than month to month:

  • Nexvia Books is free to trial before you pay. We ask you to use the trial period to confirm the software fits your books and your Tally setup before you buy a term.
  • There is no auto-renewal and no standing mandate on your card, UPI handle, or bank account. A plan simply lapses at the end of its term — every renewal is a fresh payment you choose to make.
  • Subscription and licence fees are non-refundable once the term begins, because the software and your data access are made available in full from day one. This is the same term printed on your tax invoice.
  • Refunds, if any, are at Nexvia's sole discretion and are documented with a credit note against the original invoice — for example where a plan was paid for twice, or where a defect prevents you from using the software and we are unable to resolve it.
  • Add-on modules and Nex Coin top-ups purchased alongside a plan follow the same rule.
§04 / HOW REFUNDS ARE PROCESSED

How refunds are processed

  • Refunds are processed back to the original payment method (UPI, card, netbanking, or bank account) via Razorpay or direct bank transfer.
  • Once approved, refunds typically reflect within 5–7 business days, depending on your bank's processing time.
  • For card payments, the refund appears as a credit on the same card; for UPI / netbanking, it credits the source account.
  • GST already remitted by us on the original invoice is also refunded as part of the total.
§05 / HOW TO REQUEST

How to request a refund

Email bagrecha.harsh07@nexviatech.in with the subject line Refund request — [your name]. Include:

  • Original invoice / payment reference (Razorpay payment ID or bank reference)
  • Reason for the refund request
  • Preferred refund destination (usually the same account / card)
Our acknowledgement window: we acknowledge within 1 business day and process within 7 business days of approval.
§06 / DISPUTES

Disputes

If we can't agree on a refund, we'll first try in good faith to resolve through discussion. If that fails, the dispute follows the governing law and jurisdiction set out in our Terms & Conditions: courts of Hyderabad, Telangana, India have exclusive jurisdiction. Both parties agree to attempt mediation for at least 30 days before approaching the courts.

§07 / CONTACT

Questions?

Email bagrecha.harsh07@nexviatech.in or message +91 81850 89740 on WhatsApp.

← Back to nexviatech.in
Privacy Terms Refund

Nexvia Orbit

Orbit is Nexvia’s workspace for AI coding tools, terminals, conversations, notes and browser access to a linked computer. Its product-specific terms, subscription pricing, refunds, privacy and security notices apply to Orbit. Project-service payment milestones and project refund windows on this website do not replace Orbit’s subscription rules. Orbit checkout is available in India. Your first Orbit purchase includes a full refund on request within 72 hours of successful payment. Renewals are excluded. Request it from Orbit → Account & billing → Request a refund. Bank processing time is separate. Any longer promise accepted before 17 September 2026 remains honoured. Your legal rights are unchanged.